Billing Terms and Conditions
1. Secure Sockets Layer (SSL) Encryption: Semotools uses Secure Sockets Layer (SSL) technology with 128-bit encryption to ensure the safest, most secure shopping experience possible. SSL technology encrypts sensitive information, including passwords and credit card numbers, during your online transactions. All forms on our site are secured with SSL technology to keep your personal information safe from unauthorized access.
2. PCI Compliance: semotools adheres to the Payment Card Industry Data Security Standard (PCI DSS), an information security standard created to protect credit card and debit card data. Our compliance with PCI DSS standards helps reduce credit card fraud and ensures that your payment information is handled with the highest level of security.
Payment Terms and Conditions
1. Accepted Payment Methods:
- We currently accept payments via Shopify Payments, which supports major credit cards and debit cards.
- All transactions are processed through Shopify’s secure payment gateway.
2. Pricing and Taxes:
- All prices are listed in USD.
- Taxes will be applied based on your shipping address and local tax regulations.
- Additional charges such as taxes and shipping fees will be calculated at checkout. For more details, please refer to our "Shipping Page"
3. Payment Information:
- We do not collect or store any payment information provided by customers. All payment transactions are processed securely through Shopify’s payment gateway.
- We only have access to your billing information, shipping information, order details, and the last 4 digits of your credit card number.
4. PCI Compliance Certification:
- Semotools is certified Level 1 PCI DSS compliant.
- We are committed to your online security and have invested in significant measures to ensure our solution is PCI compliant. This includes regular assessments and continuous risk management to maintain a secure platform.
5. Handling of Payment Information:
Your credit card number is not accessible to us. After a purchase is completed, we only retain necessary information such as your billing and shipping details, order information, and the last 4 digits of your credit card for order processing and customer service purposes.
Contact Information:
1205 Warwick Ct, Grayslake, IL 60030 USA
Frequently Asked Questions
What shipping carriers do you use for deliveries?
We use reliable shipping carriers such as UPS, FedEx, and DHL to ensure timely and safe delivery of your orders.
Do you offer free shipping?
Yes! We provide free insured economy shipping on all products within the United States, with a maximum delivery time of 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided to you via email after your order has been shipped. Please allow 24 hours for the tracking information to update.
What should I do if my package doesn’t arrive?
If your package hasn’t arrived, please contact the courier service directly with your tracking number. If you need further assistance, you can reach out to us at care@semotools.com
What happens if I miss the delivery?
If there’s no one available to receive the parcel, the courier will attempt delivery again. If the second attempt fails, you will need to collect your parcel from the nearest courier office.
Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping address is valid and accurate at the time of purchase.
Do you collect personal information?
Yes, we collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide customer support. We are committed to protecting your privacy.
How can I opt out of marketing communications?
You can opt out of promotional emails at any time by following the unsubscribe instructions included in our emails.
What should I do in case of severe weather delays?
While we strive to deliver your orders on time, severe weather conditions may cause delays. We appreciate your understanding and patience during such situations.