Privacy Policy

SemoTools is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect:

  • Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.

  • Usage Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, device type, operating system, pages visited, and the dates and times of your visit.

  • Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings.

2. How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.

  • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and other updates. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails.

  • Website Improvement: We use usage information and analytics to improve our website design, functionality, and user experience.

3. Information Sharing and Disclosure:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting business activities, or providing services to you.

  • Legal Compliance: We may disclose your information in response to a subpoena, court order, or other legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

  • We take reasonable measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights:

  • You have the right to access, update, or delete your personal information at any time. You can also request to opt out of marketing communications or withdraw your consent for certain data processing activities.

6. Children's Privacy:

  • Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Policy:

  • We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us:

  • If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at care@semotools.com

Thank you for trusting SemoTools with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.

Contact Information:
care@semotools.com
1205 Warwick Ct, Grayslake, IL 60300, USA

Frequently Asked Questions

What shipping carriers do you use for deliveries?

We use reliable shipping carriers such as UPS, FedEx, and DHL to ensure timely and safe delivery of your orders.

Do you offer free shipping?

Yes! We provide free insured economy shipping on all products within the United States, with a maximum delivery time of 9 to 14 days.

How can I track my order?

You can track your order using the tracking number provided to you via email after your order has been shipped. Please allow 24 hours for the tracking information to update.

What should I do if my package doesn’t arrive?

If your package hasn’t arrived, please contact the courier service directly with your tracking number. If you need further assistance, you can reach out to us at care@semotools.com

What happens if I miss the delivery?

If there’s no one available to receive the parcel, the courier will attempt delivery again. If the second attempt fails, you will need to collect your parcel from the nearest courier office.

Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping address is valid and accurate at the time of purchase.

Do you collect personal information?

Yes, we collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide customer support. We are committed to protecting your privacy.

How can I opt out of marketing communications?

You can opt out of promotional emails at any time by following the unsubscribe instructions included in our emails.

What should I do in case of severe weather delays?

While we strive to deliver your orders on time, severe weather conditions may cause delays. We appreciate your understanding and patience during such situations.