Shipping policy

At Semotools, we aim to ensure a seamless and satisfactory shopping experience for all our customers. Here's what you need to know about our shipping policy:

1. Shipment

   Following is the list of Bonafide shipping carriers, which Semotools uses for delivery

   1. UPS 
   2. FedEx
   3. DHL

   We guarantee on-time delivery of your order.

   • Free Insured   Economy Shipping:

   Semotools cares for its customers. So are providing free shipping in the following countries:

   1. The United States
      
      

   We are just one order away and will deliver it to your doorstep. The maximum delivery time would be 9 to 14 days. A higher-end service provides you with the tracking number once your order is shipped.

   Track your order after 24 hours of shipment.

   NOTE: We Provide Free Shipping on all our products.

   • Standard Shipping:

   Do you need your parcel on an urgent basis? Seeing customer demand, we are now providing you with even more fast delivery. You need to pay an additional 15$ to your original purchase cost. We will deliver your order within 7 to 9 working days.

   Track your order by the tracking number. at our Tracking page

   Terms and Conditions:

   The following are the terms and conditions that you must know. 

   • Valid Address:

   Semotools only accepts a valid address. Our system does not accept addresses containing P.O. Boxes, Fleet offices (FRO), or Military Post Office.

   • Tracking number:

   Please track your order by tracking ID, which we have provided you. It helps you to check the status of your order. If it has been lost during transit, the company is responsible for dispatching alternative products immediately.
   Track Your Oder.

   • Twice attempt of delivery:

   If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it's the customer's responsibility to pick the parcel from the nearest courier office. 

   If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.

   • Service only during working days:

   Saturday and Sunday are the off days. Only working days, i.e., Monday to Friday, are calculated in delivery days.

   • Weekend strategy:

   Place your order anytime, but the process will be started during weekdays. If you have placed your order on Saturday and Sunday, we will start processing it on the next working day, i.e., Monday.

   • Delay due to heavy weather:

   Sometimes it's hard to deliver in time due to bad weather. We will be very sorry for the inconvenience in such abnormalities and expect you to show some patience and cooperate with us.

   • Contact Courier Service:

   If you did not receive your parcel. Please contact the courier service as they have a database of shipping products.

   • Contact us to locate your parcel:

   In case you don't have the tracking ID of your parcel, CONTACT US at Semotools with order details.

   The order number and shipping address are a must-have to locate your parcel.

   NOTE: There will be no parcel change during the live customer support chat.

Terms and Conditions:
- Please ensure you provide a valid shipping address; we cannot deliver to P.O. Boxes, Fleet offices (FRO), or Military Post Offices.
- Track your order using the provided tracking number. In the rare event of a lost package, we'll promptly dispatch replacements.
- If delivery attempts fail, it's your responsibility to collect the parcel from the nearest courier office.
- Deliveries are made on weekdays only, Monday through Friday.
- Orders placed over the weekend will be processed on the following Monday.
- Weather conditions may occasionally cause delays; we appreciate your patience during such times.
- For any delivery issues, contact the courier service directly for assistance.

Note:
Changes to parcels cannot be made during live customer support chat session

Email: care@semotools.com
1205 Warwick Ct, Grayslake, IL 60030, USA