Payment Policy
1. Payment Methods: We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: Google Pay, Apple Pay
2. Currency: All transactions are processed in US Dollars (USD).
3. Payment Security: Your payment information is processed securely. We use industry-standard encryption to protect your data during transmission. Our payment gateway partners are PCI-DSS compliant, ensuring the highest level of security.
4. Payment Processing:
- Orders are processed within 1-2 business days after payment is confirmed.
- In case of payment issues, you will be notified immediately to resolve the matter.
- Once payment is successful, you will receive an email confirmation with your order details and receipt.
5. Refunds and Returns:
- If you are not satisfied with your purchase, you can request a return within 30 days of receipt.
- Refunds will be processed back to the original payment method within 5-7 business days after the return is received and inspected.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
6. Taxes and Duties:
- Sales tax is applied to orders shipped within Illinois based on the current tax rate.
- For international orders, import duties and taxes may apply and are the responsibility of the customer.
7. Recurring Payments:
- For subscription-based services or products, recurring payments will be charged on the specified billing cycle.
- You may cancel your subscription at any time through your account settings or by contacting our customer service team.
8. Payment Disputes:
- If you encounter any discrepancies or issues with your payment, please contact our customer service team immediately.
- We will investigate and resolve payment disputes as quickly as possible.
9. Policy Updates:
- We reserve the right to update or modify this payment policy at any time. Changes will be posted on this page, and the date of the last update will be indicated at the top.
For any questions or concerns regarding our payment policy, email us at care@semotools.com.
Contact Information
1205 Warwick Ct, Grayslake, IL, USA
Frequently Asked Questions
What shipping carriers do you use for deliveries?
We use reliable shipping carriers such as UPS, FedEx, and DHL to ensure timely and safe delivery of your orders.
Do you offer free shipping?
Yes! We provide free insured economy shipping on all products within the United States, with a maximum delivery time of 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided to you via email after your order has been shipped. Please allow 24 hours for the tracking information to update.
What should I do if my package doesn’t arrive?
If your package hasn’t arrived, please contact the courier service directly with your tracking number. If you need further assistance, you can reach out to us at care@semotools.com
What happens if I miss the delivery?
If there’s no one available to receive the parcel, the courier will attempt delivery again. If the second attempt fails, you will need to collect your parcel from the nearest courier office.
Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping address is valid and accurate at the time of purchase.
Do you collect personal information?
Yes, we collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide customer support. We are committed to protecting your privacy.
How can I opt out of marketing communications?
You can opt out of promotional emails at any time by following the unsubscribe instructions included in our emails.
What should I do in case of severe weather delays?
While we strive to deliver your orders on time, severe weather conditions may cause delays. We appreciate your understanding and patience during such situations.