Order Tracking
Frequently Asked Questions
What shipping carriers do you use for deliveries?
We use reliable shipping carriers such as UPS, FedEx, and DHL to ensure timely and safe delivery of your orders.
Do you offer free shipping?
Yes! We provide free insured economy shipping on all products within the United States, with a maximum delivery time of 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided to you via email after your order has been shipped. Please allow 24 hours for the tracking information to update.
What should I do if my package doesn’t arrive?
If your package hasn’t arrived, please contact the courier service directly with your tracking number. If you need further assistance, you can reach out to us at care@semotools.com
What happens if I miss the delivery?
If there’s no one available to receive the parcel, the courier will attempt delivery again. If the second attempt fails, you will need to collect your parcel from the nearest courier office.
Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once the order is placed. Please ensure your shipping address is valid and accurate at the time of purchase.
Do you collect personal information?
Yes, we collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide customer support. We are committed to protecting your privacy.
How can I opt out of marketing communications?
You can opt out of promotional emails at any time by following the unsubscribe instructions included in our emails.
What should I do in case of severe weather delays?
While we strive to deliver your orders on time, severe weather conditions may cause delays. We appreciate your understanding and patience during such situations.